If you wish to return your item the return address is:
PO BOX 228
The freepost address is only for the use of returning faulty items from within the UK. When we receive the item back here it will be checked, if the item is not faulty and the freepost address has been used, then there will be a charge of £3.50 plus vat for the cost of postage.
If your a customer from out side of the UK we do not cover any postage charges to return items back to us under any circumstances.
(charges paid by you)
Replacement faulty items are sent back out to customers free of charge.
We offer a one year warranty on everything, if the item develops a fault within three months we can offer a refund or exchange, after three months, it is an exchange only.
Please have fill out a returns form when returning items back to the PO BOX returns address.
Click to download the returns form in serveral formats - HERE
Policy in Depth
Due to the obvious health and hygiene implications with adult goods. For the goods to be returned if they are not broken the following terms have to be met.
1. The goods must be unused.
2. The goods must be in their original condition & packaging.
3. Goods that are not heat sealed in the box are non refundable and non exchangeable.
4. Items supplied in sealed packaging that have been opened are non refundable and non exchangeable.
5. The goods must be received back within 14 days from the day your customer received their order.
6. Lingerie and items of clothing are non refundable and non exchangeable.
7. magazines are non refundable and non exchangeable.
If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods.
Postage and Packing
On occasion their may be times when parcels need to be dispatched back to customers and further charges will apply. We will notify you about this.
Items received that are incorrect must not have the products packaging opened, we must be notified as soon as it is convenient and we will advise full instructions for an exchange. Incorrect products received with security seals or sealed packaging which are opened by the customer cannot then be returned for an exchange as they have been accepted by the customer.
If an item is returned and found not to be faulty. Your account will be charged postage to return the item if requested.